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Last updated: November 2026
This privacy policy governs how JP Man & Van Ltd (“we”, “us”, “our”) collects, uses, maintains, and protects personal information gathered from users and customers (“you”, “your”) of our website jpmanandvan.co.uk and our removal and transport services.
We are committed to protecting your privacy and ensuring your personal data is handled in a secure and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
JP Man & Van Ltd is the data controller responsible for your personal data.
- Company Name: JP Man & Van Ltd
- Operating Address: 620 Rotherhithe St, Rotherhithe, London SE16 5DJ
- Email: info@jpmanandvan.co.uk
- Telephone: 07925 40 55 49
- Website: jpmanandvan.co.uk
2. Lawful Bases for Processing
Under UK data protection law, we only process your personal information when we have a valid lawful basis to do so, specifically:
- Contractual Necessity: To provide you with a quote, confirm your booking, and carry out our removal and transport services as agreed.
- Legal and Statutory Obligations: To comply with mandatory UK statutory, accounting, VAT, and tax record-keeping requirements (e.g. HMRC regulations).
- Legitimate Interests: To manage our operations efficiently, communicate with customers, respond to enquiries, ensure site security, and handle potential insurance claims.
- Consent: Where you have provided clear consent (for example, opting in to receive specific marketing or voluntary survey communications), which you may withdraw at any time.
3. Information We Collect
We collect and process the following categories of personal data:
- Contact and Identity Information: Your full name, telephone number(s), and email address.
- Move and Location Details: Collection address, delivery address, intermediate stops, access information (e.g. floor numbers, lift availability, parking restrictions), and itemized inventory lists.
- Financial and Payment Information: Records of payments made, deposits, and invoice references. All electronic card transactions are handled securely via certified, PCI-DSS compliant third-party payment gateways; we do not store full payment card details or CVV codes on our servers.
- Communications: Records and notes of enquiries, emails, text messages, phone discussions, and feedback regarding your move.
- Technical and Website Usage Data: IP address, device type, browser specifications, and usage patterns collected automatically when you visit our website via standard cookies.
4. How We Use Your Information
We process your personal information for the following purposes:
- To prepare, calculate, and deliver accurate quotation estimates.
- To schedule, dispatch, and fulfill removal, packing, and man and van services.
- To send booking confirmations, arrival time updates, and customer service notices.
- To issue receipts, invoices, and process payments.
- To assess and process insurance claims or investigate complaints where necessary.
- To maintain statutory business records in compliance with UK accounting and tax laws.
- To improve our website functionality, navigation, and service reliability.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only with trusted parties strictly as necessary to provide our services:
- Operational Staff and Drivers: Our removal drivers and crew members receive collection/delivery addresses, contact numbers, and inventory lists to carry out your move.
- Service Providers: Secure IT hosting platforms, email communication providers, accounting software, and payment processing gateways.
- Insurers and Legal Advisers: In the event of an insurance claim, accident, or legal dispute.
- Regulatory and Law Enforcement Authorities: Where we are required by law, court order, or statutory regulations to disclose information.
6. Data Security
We take the security of your personal data seriously. We employ appropriate technical and organizational safeguards, including SSL/TLS encryption for website traffic, restricted staff access controls, and secure password-protected operational systems to protect against unauthorized access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal information only for as long as is necessary to satisfy the purposes for which it was gathered:
- Booking and Accounting Records: Held for 6 years following the end of the relevant tax year in accordance with UK statutory accounting and HMRC requirements.
- Unconfirmed Enquiries & Quotes: Held for up to 12 months for administrative follow-up, after which they are securely purged.
8. Your Legal Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you (a Subject Access Request).
- Right to Rectification: You may ask us to correct inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data where it is no longer necessary for the purposes collected (subject to statutory legal and tax obligations).
- Right to Restriction of Processing: You may request that we suspend processing your data under certain circumstances.
- Right to Data Portability: You may request the transfer of your data to you or a third party in a structured format.
- Right to Object: You have the right to object to processing based on legitimate interests.
To exercise any of these rights, please email us at info@jpmanandvan.co.uk. We respond to all valid requests within one calendar month without charge.
9. Cookies and Analytics
Our website uses standard cookies and similar technologies to ensure smooth site navigation, remember preferences, and analyze aggregated traffic data. You can configure your browser settings to decline cookies, although some website features may not function optimally as a result.
10. Complaints to the Supervisory Authority
If you believe that our processing of your personal information infringes UK data protection regulations, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
JP Man & Van Ltd
620 Rotherhithe St, Rotherhithe, London SE16 5DJ
Email: info@jpmanandvan.co.uk
Phone: 07925 40 55 49
Website: jpmanandvan.co.uk